Service Level Agreements

Network Configurations also offers traditional Service Level Agreements (SLA) for our clients. These customized maintenance contracts allows for the pre-purchase of hours for a month allowing our SLA team to manage your network and conduct health checks on your network and servers.

With all our Service Level Agreements, we have structured and performance measured response times based on the “Severity” of your support request.
 
All our Service Level Agreements clients with a Microsoft server include a “Pro Active” server and network “Health Check”, this allows us to prevent any unforeseen issues before they arise and ensure “Peace of Mind” in your backup and disaster recovery solution.

The Network Configurations Support Centre is available to all our SLA Clients, where calls are logged, monitored and attended to by our Helpdesk Operators then escalated to our in-house first line support engineers for quicker resolution and an improved customer experience.

Sales team are available for a free site evaluation and advice on a customized Service Agreement that suites your business needs.